- Many of our meal kits will arrive with some ingredients frozen, especially proteins. Please plan your order date accordingly to allow for proper thawing before preparation. Most meal kits are intended to be consumed within 2-3 days.
- Online orders can be placed up until midnight before the date of pickup or delivery. Requests for changes to an order can be made up until midnight as well. Please contact us at firstname.lastname@example.org for assistance.
- Ordering is limited to two weeks into the future to ensure product availability.
- We are not able to directly accept New Scenic Cafe gift cards as payment for purchases. We DO sell and accept electronic Mise en Place Marketplace "gift cards." To transfer the value of a New Scenic Café gift card to a Mise en Place Marketplace gift card, please contact us at email@example.com
- Store pickup is available from the New Scenic Café, located at 5461 North Shore Drive, 8 miles up the North Shore from Duluth.
- Pickup is available Monday through Friday, from 12:00pm to 6:00pm. Please choose your pickup date when placing your order.
- Please park your vehicle when you arrive at the New Scenic Café, come to the front entrance, and ring the doorbell to get our attention. Provide the name used to place the order, and our staff will retrieve your items as soon as possible.
- Local messenger delivery is available within a 30-mile radius from city center of Duluth. See map below for reference.
- Delivery is available Monday through Friday. Deliveries are normally made between 4:00-7:00pm. Circumstances will vary, and we cannot offer exact delivery times. Please choose your delivery date when placing your order.
- Due to refrigeration needs, we prefer that someone is available at time of delivery. If nobody can be present, please provide a cooler with ice for us to leave your items in.
- Shipping is available to the contiguous United States only. We can only deliver to a street address. We cannot ship to P.O. Boxes, A.P.O's or F.P.O's.
- Shipping charges are calculated at time of checkout based on the total weight of the items in the order.
- All orders ship via UPS Next Day Air to ensure freshness and proper refrigeration.
- To avoid delivery delays, shipments leave our store on Monday through Thursday only.
- Recipient should be home to accept packages. The shipper will release the packages if the recipient is not home, please choose your ship date carefully. We will not be responsible for items delivered but not opened, packages released or packages that spoiled, stolen or destroyed by pets or animals. Please make sure someone will be there to accept the packages.
- We will take the utmost care packaging and handling your perishable purchases in insulated shipping packaging. Perishable items which are packed with ice packs are guaranteed to be fresh and should be inspected immediately upon arrival. All claims must be made within 24 hours of receipt. Do not discard any of the packaging if there is a problem. Credit will not be granted if items are discarded or partially consumed.
- We are not responsible for packages which are lost or spoiled due to incomplete or incorrect addresses. Please carefully check and confirm addresses before submitting your order. Be sure to include your apartment number, floor number, etc. Shipping companies are not responsible for address corrections or verification of address.
If you have questions that aren't covered here, please email us at firstname.lastname@example.org